Shipping Charges:
Shipping charges are calculated by weight.
Freight collect shipping is available upon request.
Shipping Policies:
Items that are in stock in our warehouse ship same day if the order is placed before 3:00 pm EST.
Orders shipping directly from the manufacturer to you, typically ship within 24-48 hours depending on the manufacturer’s shipping policy.
“Blind” shipping is available upon request.
Most items will ship via FedEx or UPS with the exception of oversized/heavy items that require freight delivery.
Depending on your region of the United States your Ground delivery time can vary from 1-5 business days.
Transit times are calculated from the time the product is shipped (not ordered).
Freight Delivery:
Freight deliveries are sometimes required for large and/or heavy items that cannot ship via common carrier.
Freight deliveries are not necessarily a more expensive delivery option.
Residential deliveries incur an additional charge from the carrier. If your order is shipping to a residential location we will contact you with rates.
Some freight deliveries do require that the delivery location have a dock, and in the case that the delivery location does not have a dock, a lift-gate fee may apply.
Requesting a Freight Quote:
Follow the directions below:
Email [email protected] the following:
- Item(s) you want to order
- Delivery Address
- Whether or not your location has a Dock
- Will you need a Lift-Gate?
You will receive an email reply promptly with the freight charges for the order.
RETURNS:
Time Line:
Any non-custom item in perfect condition may be returned within 30 days of delivery.
CustomAVRack cannot accept returns that fall outside of the manufacturer’s return policy, typically 30 days.
Restocking Policy:
A non-custom built item in perfect condition may be returned within 30 days of delivery.
Standard restock fee is 20% of the price of the returned item.
NOTICE: Custom built products are non-cancelable/non-returnable at time of purchase.
Return Merchandise Authorization (RMA):
CustomAVRack requires a Return Authorization Number to process your return.
Please follow the directions below to obtain your RMA number:
To Request an RMA:
Email the following to [email protected]
- Your order ID Number
- Company Name
- Customer Name
- Phone #
- State the item(s) you would like to return
- State your reason for return
After you request an RMA # you will promptly receive the following via email:
RMA Number
Instructions on how to proceed with your return
Crediting Returns:
Credits are made once the returned item is received and inspected.
Returns are credited to the original account that was used for purchase.
