Shipping & Returns

Shipping Charges:

Shipping charges are calculated by weight.

Freight collect shipping is available upon request.

Shipping Policies:

Items that are in stock in our warehouse ship same day if the order is placed before 3:00 pm EST.

Orders shipping directly from the manufacturer to you, typically ship within 24-48 hours depending on the manufacturer’s shipping policy.

“Blind” shipping is available upon request.

Most items will ship via FedEx or UPS with the exception of oversized/heavy items that require freight delivery.

Depending on your region of the United States your Ground delivery time can vary from 1-5 business days.

Transit times are calculated from the time the product is shipped (not ordered).

Freight Delivery:

Freight deliveries are sometimes required for large and/or heavy items that cannot ship via common carrier.

Freight deliveries are not necessarily a more expensive delivery option.

Residential deliveries incur an additional charge from the carrier. If your order is shipping to a residential location we will contact you with rates.

Some freight deliveries do require that the delivery location have a dock, and in the case that the delivery location does not have a dock, a lift-gate fee may apply.

Requesting a Freight Quote:

Follow the directions below:

Email [email protected] the following:

  • Item(s) you want to order
  • Delivery Address
  • Whether or not your location has a Dock
  • Will you need a Lift-Gate?

You will receive an email reply promptly with the freight charges for the order.


Time Line:

Any non-custom item in perfect condition may be returned within 30 days of delivery.

CustomAVRack cannot accept returns that fall outside of the manufacturer’s return policy, typically 30 days.

Restocking Policy:

A non-custom built item in perfect condition may be returned within 30 days of delivery.

Standard restock fee is 20% of the price of the returned item.

NOTICE: Custom built products are non-cancelable/non-returnable at time of purchase.

Return Merchandise Authorization (RMA):

CustomAVRack requires a Return Authorization Number to process your return.

Please follow the directions below to obtain your RMA number:

To Request an RMA:

Email the following to [email protected]

  • Your order ID Number
  • Company Name
  • Customer Name
  • Phone #
  • State the item(s) you would like to return
  • State your reason for return

After you request an RMA # you will promptly receive the following via email:

RMA Number

Instructions on how to proceed with your return

Crediting Returns:

Credits are made once the returned item is received and inspected.

Returns are credited to the original account that was used for purchase.

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