Shipping & Returns



Shipping Charges:  

Shipping charges are calculated by weight. does not use shipping charges as a profit center.   

Shipping Policies: 

Items that are in stock in our warehouse ship same day if the order is placed before 3:00 pm EST.   

Orders shipping directly from the manufacturer to you, typically ship within 24-48 hours depending on the manufacturer's shipping policy. Some manufacturers have longer lead times. Please note the lead time when ordering a product, which is located above the price of the product on the detail page.  These lead times are out of our control and subject to change.     

To ensure faster delivery, we assess each delivery location and when possible ship from closer warehouses to reduce transit times.   

"Blind" shipping is available upon request. 

Freight collect shipping is available upon request.    


FedEx and UPS Shipping Options Include:

  • 1-Day
    • Morning Delivery
    • Afternoon Delivery
  • 2-Day
  • 3-Day
  • Ground 

Depending on your region of the United States your Ground delivery time can vary from 1-5 business days.    

Transit times are calculated from the time the product is shipped (not ordered).    

Once your order has shipped you can expect Ground shipments to take anywhere between 1-5 business days depending on where it is shipping from and shipping to.    

Attn: Canadian Customers - Shipping GROUND to Canada incurs a $40.00 USD brokerage fee that will be assessed after the order is placed.  After we receive your order that is shipping to Canada, we will contact you about the additional fee.  There are two options to avoid the brokerage fee.

  • You can use your own broker
  • You can choose UPS Worldwide Expedited shipping which includes the brokerage fee




Time Line:  

Returnable items in perfect condition may be returned within 30 days of delivery. cannot accept returns that fall outside of the manufacturer's return policy, typically 30 days. 

Any item returned after the 30 days will be assessed on a case by case basis.  

Return Merchandise Authorization (RMA): requires a Return Authorization Number to process your return. 

Please follow the directions below to obtain your RMA #:

  • Requesting an RMA:
    • Email the following to
      • Your order ID #
      • Company Name
      • Customer Name
      • Phone #
    • State the item(s) you would like to return
    • State your reason for return

After you request an RMA # you will promptly receive the following via email:

  • RMA #
  • Instructions on how to proceed with your return

If you do not qualify for a return because it has been after the 30 days from delivery we will assess your situation and may be able to take a late return depending on the circumstances.  

Restocking Policy:  

Unfortunately, restocking fees are necessary.    

Standard restock fee is 20% of the price of the returned item. does not use restocking fees as a profit center. is charged restocking fees from the manufacturer when a customer returns an item, thus making our restocking fee policy unavoidable.    

Crediting Returns: 

Credits are made once the returned item is received and inspected.  

Returns are credited to the original account that was used for purchase. 

After the credit has been processed it can take up to 72 hours for your funds to appear in your account. 

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Custom AV Rack, LLC is a BBB Accredited Home Theater Equipment Provider in Raleigh, NC